At Sajh Fine Jewellery, each nose pin is handcrafted in small batches and, in many cases, made as a single exclusive piece. As nose pins are a personal, skin-contact item, we do not accept returns or exchanges once an order has been delivered — this is standard practice across the jewellery industry for hygiene and safety reasons, and it lets us guarantee every piece you receive is untouched and brand new.
Damaged, Defective, or Wrong Item
If you receive a nose pin that is damaged, defective, or different from what you ordered, we will make it right. Please contact us within 3 days of delivery with:
● Your order number
● Clear photos of the item and packaging
● A complete unboxing video (unedited, from opening the package to showing the product) — this is mandatory for us to verify and approve your claim
Once verified, you can choose between a free replacement (subject to availability) or a full refund, processed within 7 business days of approval.
What Isn't Covered
● Change of mind, incorrect size/style choice, or the item not matching personal expectation
● Minor variations in shade, finish, or stone placement due to the handcrafted nature of the piece, or differences caused by screen/lighting
● Wear and tear, or damage caused after delivery (including by a piercer or jeweller)
● Claims made after 3 days of delivery, or without an unboxing video
Important: Please film the unboxing video without pausing or cutting, starting from the sealed package, before removing the product. Claims without this video cannot be processed.
By Placing an order with Sajh Fine Jewellery, you acknowledge and accept this policy.
